What To Do If Your Order Arrives DamagedUpdated 2 years ago
What a bummer. You waited for your new chairs and tables to be delivered, you watch them come off the truck, and notice forklift punctures in the shrink wrap and shredded boxes.
Unfortunately, damaged goods can happen from time to time.
But do not worry, we've got you and we are here to help.
TLDR: Here are the important steps: Inspect your shipment as soon as possible. If there is damage, make a note on the delivery paperwork. Unpack everything as soon as possible. With most carriers we only have a 24 hour window to file a damage claim.
Do Not Refuse Delivery
Fortunately, we aren't shipping baby grand pianos here. Typically when a customer experiences shipping damage, its limited to just a few chairs or a couple tables.
Do not refuse the entire shipment.
Instead, you are going to want to sign for the shipment and make note of the damages. Read on.
Is There Visible Damage?
If you notice obvious, visible damage to the shipment upon delivery, the first thing you need to do is make a note of damage on the paperwork the driver asks you to sign. This will be critical when it comes time to file a claim with the carrier for the damaged goods.
Note: depending on the carrier, in response to the pandemic and going more "touchless", your order may be delivered without a signature required. If that is the case, move on to the instructions below.
Inspect for Concealed Damage
Sometimes you don't notice the shipping damage. That's why it's important to unpack and inspect the entire shipment as soon as possible. Most carriers only give us a 24 hour window to file a freight claim, so it's imperative that we work together and act quickly.
Take Photos
Once you've inspected your shipment and have identified the scope of the damage, it's time to take some photos. We will need evidence of the damage to file a damage claim with the carrier on your behalf.
Fill Out Our Claims Form
We've prepared a very easy process for filing a damage claim. Just fill out our form, upload some photos and we will take care of the rest.